Refund policy

This Return and Refund Policy explains when and how customers may return products purchased from Furniture Design Outlet. This Policy applies to purchases made through furnituredesignoutlet.com for shipments delivered from the United States to France, Germany, Italy, and the Netherlands.

1. Standard Return Window

Unless a different rule applies under mandatory consumer law, we accept eligible voluntary returns within 30 days after delivery.

To be eligible for a standard voluntary return, the item must be unused, unassembled, clean, in the same condition as received, returned with all original parts, accessories, manuals, hardware, and packaging, and accompanied by proof of purchase.

2. Returns for Buyer Remorse

We accept returns for eligible non‑defective products within the standard return window when the customer changes their mind, subject to the conditions in this Policy.

For buyer‑remorse returns for customers in France, Germany, Italy, and the Netherlands, the customer is responsible for return shipping costs unless applicable EU consumer law requires otherwise.

3. How to Start a Return

To start a return, contact us at info@furnituredesignoutlet.com.

Please include your order number, full name, delivery address, item you wish to return, reason for return, and photos of the item and packaging.

Do not send any product back without contacting us first.

We will provide return instructions and, where applicable, a return authorization and return address. Returns sent without authorization may be delayed, refused, or returned to the sender.

4. Return Shipping Costs

Unless the return is due to our error, a defective product, a damaged product, a wrong item, or another reason for which applicable law requires us to pay, the customer is responsible for return shipping costs.

For large, heavy, or oversized furniture shipped to France, Germany, Italy, and the Netherlands, return shipping may require international freight service and may be substantially more expensive than standard parcel shipping.

If we provide a prepaid return label for a voluntary return, the cost of return shipping may be deducted from the refund where permitted by law.

Outbound shipping rates listed in our shipping policy page are subsidized customer shipping rates for delivery from the United States to France, Germany, Italy, and the Netherlands. Return shipping costs may differ from outbound shipping rates, especially for large, heavy, or oversized furniture that requires international freight handling.

5. Restocking Fee

We do not charge a separate restocking fee for approved standard returns. However, deductions may apply where permitted by law for return shipping, missing parts, missing packaging, damage, or diminished value caused by handling beyond what is necessary to inspect the product.

6. Non‑Returnable Items

The following items are not eligible for standard voluntary returns unless defective, damaged, incorrect, non‑conforming, or returnable under mandatory law:

custom‑made or personalized products; made‑to‑order furniture; final sale or clearance items clearly marked as non‑returnable before purchase; assembled furniture; used furniture; items damaged by misuse, improper assembly, neglect, modification, improper care, pets, moisture, heat, or accidents; mattresses, pillows, bedding, or upholstered items with hygiene concerns if opened, used, or not in resalable condition where permitted by law; and items missing original packaging, parts, accessories, hardware, or manuals.

Mandatory EU consumer rights for France, Germany, Italy, and the Netherlands are not limited by this section.

7. Damaged, Defective, Non‑Conforming, or Wrong Items

If you receive a damaged, defective, non‑conforming, or incorrect item, contact us promptly at info@furnituredesignoutlet.com.

Please provide your order number, description of the issue, photos of the product, photos of the packaging, and photos of any damaged or missing parts.

Depending on the issue and applicable EU consumer law for France, Germany, Italy, and the Netherlands, we may offer a replacement part, replacement product, repair support, return for refund, partial refund, or another appropriate remedy.

Do not dispose of the product or packaging until we have reviewed the issue.

8. Refund Method and Timing

Approved refunds will be issued to the original payment method unless otherwise required by law.

For standard returns, after we receive and inspect the returned item, refunds are generally processed within 5‑10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Outbound international shipping charges are non‑refundable for voluntary returns unless required by applicable law or unless the return is due to our error, defective goods, damaged goods, or an incorrect item.

9. Deductions From Refunds

Where permitted by law, we may deduct from the refund for missing parts, missing accessories, missing packaging, damage caused after delivery, use beyond normal inspection, international return shipping costs, freight return costs, and carrier fees caused by failed delivery or refused delivery for shipments to France, Germany, Italy, and the Netherlands.

10. Exchanges

We do not guarantee direct exchanges. If you want a different item, size, color, or model, the usual method is to return the eligible item and place a new order.

11. EU Consumer Right of Withdrawal

If you are a consumer located in France, Germany, Italy, or the Netherlands, you have the legal right to withdraw from your online purchase within 14 days after delivery without giving a reason. When exercising your 14‑day right of withdrawal, you are responsible for sending goods back. Deductions for diminished value may apply if the goods have been handled beyond what is necessary to inspect them, in accordance with EU consumer legislation.Please see our EU Right of Withdrawal Policy for details.