Cancellation Policy

This Cancellation Policy explains how order cancellations are handled at Furniture Design Outlet. This policy applies to orders shipping within the United States and international shipments to France, Germany, Italy, and the Netherlands.

1. Cancelling Before Shipment

You may request cancellation before your order has shipped by contacting us at info@furnituredesignoutlet.com. Please include your order number and cancellation request.

We will make reasonable efforts to cancel the order if it has not yet entered fulfillment, packaging, freight booking, production, procurement, customization, or shipment.

2. Orders Already Processed or Shipped

Once an order has been processed, packed, handed to a carrier, assigned to international freight shipment for France, Germany, Italy, or the Netherlands, or shipped, cancellation may no longer be possible.

If cancellation is not possible, you may request a return under our Refund Policy after delivery.

3. Custom or Made‑to‑Order Items

Custom, personalized, or made‑to‑order products may not be cancellable once production, procurement, customization, or special‑order processing has started.

If a custom or made‑to‑order product is eligible for cancellation, we will confirm this by email.

4. Delayed Orders

If we cannot ship your order within the estimated timeframe, we may contact you with updated information.

This also includes delays arising from EU customs documentation preparation for shipments to France, Germany, Italy, and the Netherlands. Where required by applicable consumer law (for US customers and consumers in France, Germany, Italy, the Netherlands), you may choose to accept the delay or cancel the unshipped order for a refund.

5. Fraud, Payment, Address, or Availability Issues

We may cancel an order if payment cannot be verified, fraud risk is detected, the delivery address is incomplete or unsupported, the product is unavailable, the order contains a pricing or listing error, the carrier cannot deliver to the address (including EU destinations France, Germany, Italy, Netherlands), or legal or regulatory restrictions prevent fulfillment.

If we cancel an order, we will issue a refund for amounts paid, unless otherwise permitted by law.